Refund Policy
Returns and refunds made simple
Effective:
Our Commitment
We are committed to your satisfaction. If you're not happy with your purchase, we offer a straightforward return process.
Return Period
30 days from delivery date
Product must be unopened and in original packaging.
Eligible Returns
- Unopened products
- Original packaging intact
- Within 30 days of delivery
- Proof of purchase included
Non-Returnable
- Opened/used products
- Damaged by misuse
- Without original packaging
- From unauthorized sellers
How to Return
- Email info@throxxenpholyz.world
- Provide order number
- Wait for authorization
- Ship to provided address
Return Shipping
Customer pays return shipping unless product is defective or we made an error.
Use trackable service recommended.
Refund Processing
- Email confirmation sent
- Processed in 5-7 business days
- Refund to original payment method
- Bank processing may take additional time
Defective Products
Contact us immediately with photos. We'll arrange replacement or full refund and cover shipping.
Wrong Item
Contact within 7 days. We'll send correct item and cover all shipping costs.
Exchanges
No direct exchanges. Return for refund and place new order.
Cancellations
Cancel before shipping by contacting us immediately. After shipping, standard return policy applies.
International Returns
Customer responsible for return shipping and customs fees. Refund in original currency.
Contact Us
Email: info@throxxenpholyz.world
Address: 128 Dock Rd, Tilbury, RM18 7BJ, UK